I have emailed the casino and have made a complaint asking for an explanation as to why this has happened. All my information with gamstop and with the casino is the same except for my mobile number which actually changed about 2 years ago but I must not have updated it with the casino. Do they begrudge paying the money or do they think that they wouldn’t pass the due diligence. Bearing in mind that after the second rejection I was informed that I could send another complaint with ALL evidence attached which I non gamstop casinos uk complied with. The reason given for the 3rd rejection was apparently because it was part of multiple complaints. To be fair, i’ve not disappeared from gambling, well not all, but i’ve grown increasingly disillusioned with it.
You stated that we are giving this casinos a glowing report and I quote …. If they are – our other admin members has already agreed to investigate this serious matter so we will wait for your proof in the meantime. I asked you for proof that they are seeing UK players to register there so we can investigate this. Google “mystake non-gamstop” and you will get all the evidence you require (there are 10 different websites on the first google page and I’ve no need to venture any further). They are specifically targeting UK customers registered with GAMSTOP, who you provide a link to on your homepage. The fact that casino is prepared to do business with such affiliates, like non-gamstop, is telling itself
We have absolutely agreed to investigate the matter, but your rock solid proof isn’t rock solid because you haven’t actively proved the casino actually is accepting UK players! From that date on all online casinos stopped contacting me by email and upon checking my online casino accounts I was not able to log in to any of them which of course is the point of self exclusion. So to reiterate my “rock-solid” this would be proof the casino is accepting UK players when they’re not meant to be. You claim they are actively accepting UK members – you have proof of these accounts I assume do you? Btw, not meaning to sound argumentative but why blacklist Bodog yet rate casinos 8.8 who actively target Non Gamstop (mystake)?
If you require any further “rock solid” proof to back up what I have informed you of then just ask and I’ll be more than happy to provide it for you. If you are asking for proof that they are not signed up to GamStop or licensed by the UK Gambling Commission then go to either of these organisations websites and you will see they aren’t. It’s not really difficult to find the proof. First, either I or Guru had heard of this, so I guess it’s easy to throw out accusations although we’ve not received even a reply or PM with proof to investigate, They are not licenced by the UK Gambling Commission, nor or they signed up to GAMSTOP so are therefore illegally transacting with any UK customers. I think it’s fairly obvious what the issue is here.
- I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment.
- If it is the casino then personally I think you’ve a better chance at recourse than going after GS.
- Btw, not meaning to sound argumentative but why blacklist Bodog yet rate casinos 8.8 who actively target Non Gamstop (mystake)?
- Google “mystake non-gamstop” and you will get all the evidence you require (there are 10 different websites on the first google page and I’ve no need to venture any further).
Nor will the UKGC listen to individual complaints about SE (Odd, given they like to publicise the fines). Over the space of 11 days I deposited a large some of money from my credit cards and gambled the lot. I agree that my contact data may be used to keep me informed about casino and sports betting products, services, and offerings.
Check your funds
I have no problem with people who want to play abroad to avoid UKGC issue, their risk and all that, but the fact you rate some of these who actively boast about Non Gamstop totally undermines the ratings here. Unfortunately, Bodog has been blacklisted here long time ago for a good reason, however, you can still AGCCS against them if the issue is still ongoing. You can contact gambling companies you have accounts with directly to arrange the return of funds.
I am thinking of submitting my complaint via the complaint section on this site. They have had my official complaint for a few days now. They replied to me immediately and told me to contact Gamstop and suspended my account. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has
Kindly asking you again to explain here or pitch me a PM with as many details you can find yourself re this issue and believe me, we’ll review and act accordingly asap. You probably noticed I’m quite busy lately and have less and less time for the forum, that’s why asked for your assistance with this one cause I literally don’t have the time to investigate it myself. They wouldn’t even refund my one $25 max bet (happened out of the blue) when I was playing with minimum bets ALL THE TIME! Hmm, not quite sure what’s the issue here so pls, feel free to PM me and clarify the Operator and the relevant issues you are referring to. Sorry mate, but that is an unjustifiable position in being an affiliate with them, showing i guess, that money talks
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Later that day i realised i could not log into my Redbet account and was later advised that my self exclusion with Mr Green was the cause and they will refund the £50 (im still waiting) Few months back i had an account with MR Green casino and i decided to self exclude myself from it. If you still believe your personal details registered with Gamestop and the operator are matching 100%, I guess it’s about time for you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. Before I submitted my complaint I sent the casino an email asking who I should contact if I had a complaint about a customer being able to bet when self excluded via GamStop.
Yes they did give it all back and i hope others see this thread and mail the relevent casino and get just as positive news as i did with little effort. I thought they would have given it all back – normally their first position is to chance their arm and say no/not mention , second time they’re more amenable. Anyway I’ve just checked and rest of the money is in the bank already within 8 hours of clicking withdraw Did that include the 450 in deposits? Ive duly logged in and done the withdrawal. Next question is why then did they close the account?
Self Excluded via Gamstop yet still allowed to deposit
I do believe their systems should be able to detect a self excluded account in their group much sooner than me depositing a larger sum. Also, if you don’t have a gambling problem it’s probably best to use the close account option, not the SE one. UKGC have stopped short of saying ‘refund their deposits’, though it is inferred from the last sentence. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them.
Thanks i have just emailed Redbet , kindly asking for a refund of the other amount due, You may have a few exchanges with them over this but, in the main, they seen to refund. But yes, they should have not allowed you to open an account with RB – though it’s phrased in the LCCP as ‘reasonable steps’. Last week i opened an account with Redbet and deposited £500, i Lost £450 and left £50 in the account to Play later